24 takabet's Privacy Policy

1. Introduction and Scope

24 takabet is an online betting and casino platform operated for users in Bangladesh. This Privacy Policy applies to the 24 takabet website and all related services. When you register, log in, or use any of our services, you automatically agree to the terms of this policy.

The main purpose of this policy is to transparently inform users about what data we collect, how that data is processed, and what steps we take to protect your privacy. 24 takabet treats the security of its users' data as the highest priority.

This Privacy Policy operates together with our Terms and Conditions. Reading both documents together will give you a complete understanding of the legal relationship between you and us when using our platform.

2. Types of Data Collected

24 takabet collects two types of data — information provided directly by the user and information collected automatically.

2.1 Personal Identification Information

The information you provide when registering an account includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Documents required for identity verification (such as National ID card)
• Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket numbers)

2.2 Automatically Collected Data

The following information is collected automatically while you use the website:

• IP address and device type
• Browser version and operating system
• Browsing patterns and page visit data on the website
• Login time and location information
• Transaction history and betting records

2.3 Communication Data

When you contact our customer support team via live chat or email, records of those conversations are stored. This is used to improve service quality and resolve disputes.

3. How Data Is Collected

24 takabet collects data through various methods:

3.1 Directly Provided Data

When you open an account, make a deposit, apply for a bonus, or contact support — you provide us with information directly. This data is collected directly and processed on the basis of your consent.

3.2 Technical Collection

Data is collected automatically through cookies, web beacons, and log files. This information is used to improve website functionality and ensure security.

3.3 Data Received from Third Parties

Certain data may be received from identity verification agencies and payment processors. However, in such cases we only collect the information that is strictly necessary to provide the service.

4. Purpose of Data Use

Data collected by 24 takabet is used for the following purposes:

• Creating, managing, and verifying accounts
• Processing all financial transactions including deposits and withdrawals
• Delivering bonuses and promotions effectively
• Providing customer service and technical support
• Preventing fraud and illegal activity
• Ensuring website security and stability
• Analysing user experience to improve service quality
• Informing you about new features or offers (subject to your consent)

We never sell your data or transfer it to third parties for marketing purposes. 24 takabet always puts users' best interests first when handling data.

5. Data Storage and Security

24 takabet has put industry-standard technical and organisational measures in place to keep your personal data secure.

5.1 Encryption and SSL Protection

Our website uses SSL (Secure Sockets Layer) technology, which means all data exchanged between your browser and our servers is encrypted. Passwords and payment-related information are stored using advanced hashing methods.

5.2 Access Control

Only staff members who need your data to deliver services are granted access to it. Every access is logged and reviewed regularly.

5.3 Retention Period

Data is retained while your account is active and, after that, for a defined period as required by applicable legal obligations. After an account is closed, you may request deletion of your data; however, financial transaction records may be kept for a set period as required by law.

5.4 Response to Security Breaches

If a security breach occurs and there is a risk that your data has been affected, 24 takabet will notify the affected users as quickly as possible and take the necessary steps.

6. Sharing Data with Third Parties

24 takabet may share limited data with third parties in specific circumstances:

6.1 Service Provider Partners

Only the data necessary to operate the service is shared with payment processors (such as bKash, Nagad, Rocket), identity verification agencies, and game providers. These organisations are contractually bound to maintain privacy standards equivalent to ours.

6.2 Legal Obligations

Data may be provided in accordance with applicable law in response to a court order or a lawful request from a government authority. In such cases, you will be notified in advance wherever possible.

6.3 Business Transfers

In the event of a future business merger or acquisition, user data may be transferred. Should this occur, users will be informed in advance and will have the option to close their account.

6.4 Explicit Prohibition

Except for the exceptions noted above, 24 takabet does not sell, rent, or exchange your personal data with any third party.

7. Cookies and Tracking Technologies

The 24 takabet website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

7.1 Essential Cookies

These cookies are necessary for the basic operation of the website — such as maintaining login sessions, verifying security, and remembering language preferences. They cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your preferences and settings. Without them, you would need to reconfigure your settings every time you log in.

7.3 Analytical Cookies

These cookies are used to analyse website usage patterns and improve the service. The data collected is processed in aggregate and does not identify any individual.

7.4 Cookie Control

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some website functions to stop working properly.

8. User Rights

Every user registered with 24 takabet holds the following rights:

8.1 Right to Access Data

You may request a copy of your personal data held with us. This request will be fulfilled within a reasonable time of receipt.

8.2 Right to Correct Data

If any of your stored data is incorrect, you may request a correction. This can be done through your account profile or by contacting customer support.

8.3 Right to Delete Data

In certain circumstances you may request deletion of your data. However, some data may need to be retained for a set period due to legal obligations.

8.4 Right to Withdraw from Marketing Communications

If you no longer wish to receive promotional messages, you may withdraw that permission at any time. Please contact customer support to do so.

8.5 Contact Methods

To exercise any of the above rights, contact us via our 24/7 live chat service or by email. We provide support in both Bengali and English. Our support team is also always available for requests related to responsible behaviour and the Responsible Gaming policy.

9. Protection of Minors

24 takabet strictly prohibits registration and use of its services by anyone under the age of 21. Our platform is operated for adults aged 21 and above.

Age is verified at the time of registration and confirmed through identity document checks. We do not knowingly collect any data from minors. If a person opens an account with a false age and this is discovered during verification, the account will be cancelled and all associated data will be deleted.

If you suspect that a minor is using our platform, please notify us immediately. For more details, visit our About Us page, where our values and commitments are discussed.

10. Policy Changes and Contact

10.1 Policy Updates

24 takabet reserves the right to change or update this Privacy Policy at any time. If a significant change is made, a notice will be posted on the website and the update date at the top of the policy will be revised. Continued use of the service after any change will be considered acceptance of the new policy.

10.2 Links to Other Pages

This Privacy Policy is just one part of our overall terms of use. For answers to general questions about our services, visit the FAQ page, which provides detailed answers to users' most common questions.

10.3 Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

• Live Chat: available 24/7 directly
• Email: [email protected]
• Support languages: Bengali and English

Protecting your privacy is an important commitment for 24 takabet. We always strive to handle your data with the utmost care and to maintain your trust.